Return Policy
Effective Date: 6/20/2024
At True Love Always, located at 1115 Coast Village Rd, Montecito, CA ("we", "us", "our"), we take pride in the quality and craftsmanship of our products. Given the nature of our offerings, we adhere to a strict "All Sales Are Final" policy.
All Sales Are Final
-
No Returns or Exchanges: All products sold through our website https://www.tlagoods.com or at our physical location are considered final sale. We do not offer refunds or exchanges on any items purchased, unless the product is defective or you have received the wrong item.
-
Defective or Incorrect Items: If you receive a defective item or if the item is not what you ordered, please contact us within 72 hours of receiving your order. You will be required to provide proof of the defect or error, such as photos, and return the item in the condition it was received. Upon verification, we may offer a replacement or a refund at our discretion.
-
Product Descriptions and Colors: We strive to display as accurately as possible the colors and images of our products that appear at the store. However, we cannot guarantee that your computer monitor's display of any color will be accurate. Please read product descriptions carefully.
Gift Cards:
- Non-Refundable: All gift card purchases are non-refundable and cannot be exchanged for cash. Gift cards are only redeemable for merchandise and cannot be used to purchase additional gift cards.
Exceptions:
- Special Circumstances: Any exceptions to this policy will be at the discretion of management and must be approved in writing. Such exceptions are rare and will be assessed on a case-by-case basis.
Contact Us:
If you have any questions or if there are any issues with your order, please contact us immediately at:
True Love Always 1115 Coast Village Rd, Montecito, CA
store@tlagoods.com
805.679.5456
We value your patronage and appreciate your understanding of our return policy. Thank you for shopping with True Love Always.